At Ageless Skin & Hair, we aim to process, pack and deliver your skincare and haircare products safely and reliably across India.
Order Processing
Orders are generally processed after successful payment confirmation.
We aim to process and dispatch orders as quickly as possible. Processing may take longer on Sundays, public holidays, during promotional periods, or when an item requires additional availability verification.
Once your order has been dispatched, tracking information will be provided where available.
Shipping Coverage
We ship to serviceable locations across India.
Delivery availability depends on the serviceability of the destination PIN code and the availability of our logistics partners. In some cases, we may be unable to deliver to a particular location.
If we are unable to fulfil or ship your order, we will contact you and arrange an appropriate resolution, including a refund where applicable.
Delivery Time
Delivery times vary depending on the destination, courier availability and other logistical factors.
The delivery date or estimated delivery period displayed during ordering or provided after dispatch is an estimate and may occasionally change because of circumstances outside our reasonable control.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your order.
Any free-shipping offer will be subject to the conditions displayed on the website at the time of purchase.
Order Tracking
Where tracking is available, tracking details will be provided after dispatch.
Tracking information may take some time to become active after the shipment is handed over to the logistics provider.
Delivery Attempts
Please provide a complete and accurate delivery address, PIN code and mobile number when placing your order.
Our delivery partner may contact you to facilitate delivery.
If delivery cannot be completed because the recipient is unavailable, the address or contact details are incorrect, or delivery is repeatedly refused or unsuccessful, the shipment may be returned to us.
Any further action or re-shipment will be handled based on the circumstances of the returned order.
Damaged, Missing or Incorrect Orders
Please inspect your package soon after delivery.
If your package or product arrives damaged, broken or leaking, if an item is missing, or if you receive an incorrect product, please contact us within 48 hours of delivery.
Please retain the product, outer packaging and shipping label and provide clear photographs or video showing the issue.
Eligible cases will be handled in accordance with our Refund and Returns Policy.
Delayed or Lost Shipments
Occasionally, shipments may be delayed because of courier operations, weather, transportation disruption, serviceability issues, public holidays or other circumstances outside our reasonable control.
If your shipment appears significantly delayed or tracking has not progressed for an unusual period, please contact us so that we can assist in checking the shipment with the logistics provider.
If a shipment is confirmed as lost, we will arrange an appropriate replacement or refund.
Contact Us
For questions regarding shipping, delivery or tracking, please contact Ageless Skin & Hair on WhatsApp at +91 90001 08925 and provide your order number.
We will assist you with the available shipment information and next steps.