Last updated: 17 August 2026
Ageless Skin & Hair (“Ageless”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, share and protect information when you visit our website, purchase products from our online store, contact us, or otherwise interact with our services.
Information We Collect
Depending on how you use our website and services, we may collect information such as:
- Name
- Mobile number
- Email address
- Billing and shipping address
- PIN code and location information provided for delivery
- Products ordered and order history
- Payment and transaction status
- Customer-service communications
- Information you voluntarily provide through website forms, WhatsApp, telephone or other communication channels
- Technical information such as IP address, browser type, device information, cookies and website usage data
We only seek to collect information reasonably necessary for providing and improving our services.
Orders and Payments
When you place an order, we use the information you provide to process the order, confirm payment, arrange delivery, provide order updates, handle customer-service requests and maintain appropriate transaction records.
Online payments may be processed through third-party payment service providers such as Razorpay.
Payment information is processed through the applicable payment provider’s systems. We do not intentionally collect or store complete card numbers, UPI PINs, internet-banking passwords or similar payment authentication credentials on our website.
Payment providers may process your information according to their own privacy policies and legal obligations.
Shipping and Delivery
To fulfil your order, relevant information such as your name, delivery address, PIN code, mobile number and order details may be shared with shipping and logistics service providers, including Shiprocket and the courier partners used to deliver your order.
This information is shared as necessary to process, track and complete delivery and to resolve shipping-related issues.
How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Process and verify payments
- Arrange shipping and delivery
- Provide order and delivery updates
- Respond to enquiries and customer-support requests
- Process cancellations, replacements and refunds
- Maintain transaction and business records
- Prevent fraud, misuse and security incidents
- Improve our website, products and customer experience
- Analyse website performance and usage
- Comply with applicable legal, regulatory, tax and accounting requirements
- Send promotional or marketing communications where permitted and appropriate
WhatsApp and Other Communications
If you contact us through WhatsApp, telephone, email or another communication channel, we may use the information you provide to respond to your enquiry, assist with your order or provide the service you requested.
Where permitted, we may also communicate relevant offers, product information or service updates.
You may ask us to stop promotional communications at any time. Transactional or service-related communications may still be sent when necessary to fulfil an order or respond to a request.
Cookies and Website Analytics
Our website may use cookies and similar technologies necessary for functions such as shopping carts, checkout, account login, security and website preferences.
We may also use analytics, advertising or performance technologies to understand how visitors use the website, measure marketing effectiveness and improve our services.
Some cookies may be placed or processed by third-party services integrated with our website.
Your browser may allow you to block or delete cookies. Disabling essential cookies, however, may affect functions such as the shopping cart, account login or checkout.
Marketing and Advertising
We may use advertising and analytics services to measure website traffic, understand customer interactions and evaluate or improve our marketing campaigns.
Where such services are enabled, their providers may receive technical information such as device identifiers, cookies, IP address or website interaction information in accordance with their respective policies and applicable law.
We do not sell your personal information to third parties.
Sharing of Personal Information
We may share personal information when reasonably necessary with service providers that help us operate our business, including:
- Payment processors
- Shipping and courier providers
- Website hosting and ecommerce technology providers
- Customer communication services
- Analytics and advertising providers
- Professional advisers and service providers
- Government, regulatory or law-enforcement authorities where disclosure is legally required
We aim to share only the information reasonably necessary for the relevant purpose.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes and meeting legal, tax, accounting and regulatory obligations.
Information that is no longer reasonably required may be deleted, anonymised or otherwise handled in accordance with applicable requirements.
Data Security
We take reasonable administrative and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
Your Choices and Rights
Subject to applicable law, you may contact us regarding personal information you have provided to us, including requests concerning access, correction, updating or deletion where applicable.
Certain information may need to be retained where required for legitimate business purposes or to comply with legal, tax, regulatory or dispute-resolution obligations.
You may also withdraw from promotional communications by contacting us.
Children’s Privacy
Our online store is intended for general customers and is not designed to knowingly collect personal information directly from children for independent online purchases.
Where a parent or guardian believes that personal information relating to a child has been provided to us inappropriately, they may contact us.
Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites and services.
Those third parties operate under their own terms and privacy policies. We are not responsible for the privacy practices of third-party websites or services that we do not control.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, service providers or applicable requirements.
The latest version will be made available on this page with an updated revision date.
Contact Us
For privacy-related questions or requests, please contact:
Ageless Skin & Hair
WhatsApp: +91 90001 08925
Website: agelessskin.in
Please provide sufficient information for us to understand and respond to your request.