At Ageless Skin & Hair, we take care to ensure that your products are packed securely and delivered in good condition.
Returns
Due to the personal-care and hygiene nature of skincare and haircare products, products that have been correctly supplied and delivered are generally not eligible for return or exchange.
We will, however, assist you if:
- You receive the wrong product.
- The product is damaged, broken or leaking when delivered.
- An item from your order is missing.
- You receive a product that has already expired.
- There is another genuine error in fulfilment of your order.
Please contact us within 48 hours of delivery if you experience any of the above issues.
To help us resolve the issue quickly, please provide your order number along with clear photographs or video of the outer package, shipping label and affected product. Please retain the original product and packaging until the issue has been resolved.
Non-returnable Products
We are unable to accept returns simply because of a change of mind, personal preference, dislike of the product, or because a product has been opened, used or its original seal or packaging has been altered.
Individual responses to skincare and haircare products may vary. A product not producing the expected result for an individual is not, by itself, considered a product defect.
Cancellations
Orders may be cancelled for a full refund before they are dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
If you wish to cancel an order, please contact us as soon as possible with your order number.
Refunds and Replacements
Where a refund or replacement is approved after verification, we will inform you of the resolution.
Approved refunds will be processed to the original payment method. After we initiate the refund, the time taken for the amount to appear in your account may vary depending on your bank, card issuer or payment provider.
Where appropriate, we may offer a replacement instead of a refund.
Damaged or Incorrect Deliveries
Please inspect your package soon after receiving it.
If the package or product is damaged, leaking, broken, incorrect or incomplete, contact us within 48 hours of delivery and provide photographs or video showing the issue.
Please do not discard the product, packaging or shipping label until we have reviewed your request.
Products Damaged After Delivery
We cannot provide a refund or replacement for products damaged because of improper storage, mishandling or use after successful delivery.
Please follow the storage and usage instructions provided on the product packaging.
Contact Us
For return, refund, replacement or cancellation requests, please contact Ageless Skin & Hair via WhatsApp +91 90001 08925 with your order number and details of your request. Where applicable, please also include photographs or video showing the issue.
We will review eligible requests and assist you with the appropriate resolution.